Account & Data Deletion Request
How to delete your Moments account and how required operational records are handled.
Option 1: Request Deletion in the Mobile App
If you have the Cooveb Moments app installed, you can request deletion directly from your profile:
- Open the Cooveb Moments app on your device.
- Navigate to the Profile tab.
- Scroll down to the Privacy & Data section.
- Tap Delete account.
- Confirm the deletion prompt. The app clears device data and signs you out after application cleanup.
- If authentication-provider cleanup cannot finish immediately, the app reports that it is pending instead of claiming full completion.
Option 2: Web Deletion Request (Without App Installed)
If you uninstalled the app or no longer have access to your device, you can request account deletion by emailing our Data Protection Team:
Send an Email Request:
Send an email to support@cooveb.com from the email address registered to your Cooveb account.
Subject: Cooveb Moments Account Deletion Request
Identity Verification Process
To protect your privacy and prevent unauthorized requests, we verify account ownership before fulfilling manual deletion requests. Never send a password, authentication code, or recovery code by email.
Data Deleted or Anonymized
- Authentication Identity: The app attempts to delete the verified authentication-provider identity after application cleanup. If that step is pending, the result states so.
- Profile & Preferences: Your name, email address, phone number, city, dietary preferences, and marketing consent.
- Device Data: Saved addresses and planning drafts are cleared on the requesting device. Clear app storage on any other device you used.
- Event Plans & RSVPs: Invitation and guest-management credentials are revoked. Personal fields in retained booking, guest, RSVP, chat, and audit records are removed or anonymized.
- Gift Requests: Personal, contact, address, location, tracking, and message fields are removed or anonymized in retained order records.
- Media & Uploads: References stored with deleted chats are cleared. External-provider assets and backups follow the applicable operational retention process.
Data Retained for Legal & Financial Compliance
In compliance with legal, tax, and anti-fraud regulations, certain anonymized records may be retained:
- Completed operational and financial records: Records that must be retained for legal, fraud-prevention, dispute, or financial purposes are retained only in the form required by the applicable policy, with personal fields removed or anonymized where possible.
- Active Events or In-Progress Orders: Immediate deletion is blocked while an upcoming confirmed event or gift order is active. Contact support to resolve the obligation, then submit a new request.
Processing Timeframe
A successful in-app request removes application data in that request. Authentication-provider cleanup can remain pending and is reported in the app. Web and email requests require identity verification and support handling; this page does not promise a completion time.