Cooveb Refund Policy (Event Software)
Effective Date: 20 August 2026
At Cooveb, we strive to provide world-class event management software. This Refund Policy explains our terms regarding subscriptions and services for our B2B Event Pod Platform and SaaS tools accessed via cooveb.com.
Note: If you are looking for the refund policy for hotel reservations made via our AI Hotel Booking platform (hotels.cooveb.com), please refer to the Cooveb Hotels Refund and Cancellation Policy.
1. SaaS Subscriptions and Licenses
A. Monthly and Annual Plans
Cooveb Event Software is billed in advance on a subscription basis (monthly or annually).
- Monthly Plans: You may cancel your monthly subscription at any time. Cancellations take effect at the end of the current billing cycle. We do not provide refunds or credits for partial months of service.
- Annual Plans: Annual subscriptions are paid upfront. If you cancel an annual plan within the first 14 days of purchase, you are eligible for a prorated refund for the unused months. After 14 days, annual plans are non-refundable.
B. Custom Enterprise Agreements
For Enterprise customers with custom contracts, refund and cancellation terms are governed strictly by the specific Master Services Agreement (MSA) signed between your organization and Cooveb.
2. Event Ticket Sales (For Organizers)
Cooveb provides the ticketing infrastructure for Event Organizers to sell tickets to Attendees. Cooveb is not responsible for issuing refunds to Attendees.
- If you are an Attendee seeking a refund for an event ticket, you must contact the Event Organizer directly. The Event Organizer's specific refund policy applies.
- Event Organizers are responsible for processing refunds to their Attendees through their Stripe Connect dashboard.
- Cooveb's platform fees charged on ticket sales are non-refundable to the Organizer, even if the Organizer refunds the ticket to the Attendee.
3. Account Termination
If Cooveb terminates or suspends your Organizer account due to a violation of our Terms of Service or Acceptable Use Policy, you will not be eligible for any refund for remaining subscription time or unused credits.
4. Exceptional Circumstances
We understand that exceptional circumstances (such as platform outages preventing an event from taking place) can occur. In such rare instances, please contact our support team. Cooveb may, at its sole discretion, issue credits or prorated refunds based on the severity and impact of the outage.
5. Contact Us
If you have questions or wish to request a cancellation, please contact: Email: billing@cooveb.com
Address: Durgai Ht, H.No.5168/1, S No.2 Bajar Peth, Chakan, Chakan, Pune, Khed, Maharashtra, India, 410501