Privacy Policy for Cooveb Moments

Effective Date: October 16, 2026
Application Name: Cooveb Moments
Application Package ID: com.cooveb.moments
Publisher: Cooveb Technologies ("Cooveb", "we", "our", or "us")
Contact Email: info@cooveb.com
Website: https://www.cooveb.com/moments

1. Introduction

Cooveb Technologies is committed to protecting your privacy. This Privacy Policy specifically governs the collection, use, disclosure, and safeguarding of information when you use our mobile application Cooveb Moments (the "App"), available on Android and iOS, as well as associated customer services at cooveb.com/moments.

Cooveb Moments helps users discover curated event packages, connect and plan with independent party organizers and venues, coordinate guest invitations and RSVPs in private Moment Rooms, and order customized gift packages.

By installing, accessing, or using Cooveb Moments, you consent to the data practices described in this Privacy Policy.

2. Information We Collect

We collect only the minimum necessary information required to deliver our event planning, messaging, and gifting services.

A. Information You Provide Directly

• Account & Profile Details: When signing in or setting up your profile, we collect your name, email address, contact phone number, and primary city.
• Event Planning Details: Date of event, guest counts, budget preferences, event categories, and optional dietary or accessibility preferences (collected only when explicitly entered).
• Invitations & Guest Details: Recipient names and RSVP status shared when generating private invitation links.
• Gifting & Shipping Details: Delivery street addresses, recipient contact names and phone numbers, city, state, and postal/PIN codes for gift delivery.
• User-Generated Content & Media:
  • Chat Messages: Text messages exchanged with event organizers and gift vendors.
  • Images & Photos: Photos you voluntarily choose to attach from your device to describe your event vision or custom gift brief.
  • Voice Notes: Audio recordings you voluntarily record using the in-app microphone tool to send voice instructions to organizers.

B. Payment & Transaction Information

When you accept an event quotation or purchase a gift package, payments are processed directly by our authorized payment gateway, Razorpay.

• What We Store: Transaction IDs, payment timestamp, currency, amount paid, quotation reference, and payment status (e.g., captured, failed).
• What We Do NOT Store: We do never collect, receive, or store credit/debit card numbers, CVV codes, net banking passwords, or UPI MPINs. These are securely processed directly on PCI-DSS certified gateway screens.

C. Automatically Collected & Technical Information

• Device Identifiers & Diagnostics: Device model, operating system version, app version, network state, and anonymous crash logs.
• Push Notification Tokens: Device push tokens managed via Expo Notifications and Google Firebase Cloud Messaging to send quote notifications, chat alerts, and delivery updates.

3. Device Permissions & How They Are Used

Cooveb Moments requests runtime device permissions only when necessary for specific user-triggered features:

You can revoke any of these permissions at any time through your device's operating system settings without losing basic app navigation.

4. How We Use Your Information

We use the collected information for the following legitimate business purposes:

1. Facilitating Event Planning & Bookings: Enabling communication and structured briefs between you and verified event organizers and venues.
2. Order Fulfillment & Delivery: Routing shipping details to logistics partners for physical gift deliveries.
3. Chat & Real-Time Sync: Providing private messaging and media sharing within active booking rooms.
4. Safety & Moderation: Reviewing flagged conversations or reported content to enforce community standards and prevent fraud.
5. Customer Support: Resolving booking inquiries, quote discrepancies, or technical issues.
6. Legal & Tax Compliance: Maintaining required accounting and tax records under applicable Indian law.

5. Third-Party Service Providers & Subprocessors

We partner with established infrastructure providers who adhere to strict data security standards:

• Razorpay Software Private Limited: Payment gateway processing payments for physical services and goods in compliance with RBI guidelines.
• Supabase Inc.: Encrypted database storage, user authentication, and secure session management.
• Mapbox Inc.: Geolocation reverse-coding and interactive map routing.
• Expo & Google Firebase: Push notification delivery and performance telemetry.
• Vercel Inc.: Secure API backend hosting and content delivery.

We do not sell, rent, or trade your personal data to third-party data brokers, marketers, or advertisers.

6. User-Generated Content (UGC) & Safety

Cooveb Moments provides private chat between customers and vendors. To maintain a safe environment:

• Zero Tolerance for Abuse: Harassment, hate speech, fraud, defamatory remarks, or illegal content is strictly forbidden.
• In-App Reporting: Every conversation includes a prominent Report action. Users can flag any objectionable message or vendor instantly.
• In-App User Blocking: Users can block any abusive user, vendor, or friend directly within the app to immediately stop further communication and hide content.
• Moderation: Our safety team reviews all reported interactions within 24 hours and takes appropriate enforcement actions, including content removal and account termination.

7. Account & Data Deletion (App Store & Data Safety Compliance)

In accordance with Apple App Store Review Guidelines (Guideline 5.1.1(v)) and mobile data protection regulations, Cooveb provides two ways to delete your account and personal data:

Method 1: In-App Instant Deletion

1. Open the Cooveb Moments mobile app.
2. Go to the Profile tab.
3. Scroll down to Privacy & Data.
4. Tap Delete account and confirm.
5. Your authentication profile, saved preferences, delivery addresses, and drafts will be purged immediately.

Method 2: Public Web Deletion Request (Without App Installed)

If you have uninstalled the app or do not have access to your mobile device:

• Visit our dedicated public account deletion portal:
  https://www.cooveb.com/moments/account-deletion
• Or email info@cooveb.com with the subject "Cooveb Moments Account Deletion".

Data Retention Notes: Upon deletion, personal identifiers (name, phone, email, addresses) are scrubbed or permanently anonymized. Records of completed financial transactions (such as tax invoices) are retained in an anonymized ledger solely for the period required by statutory tax and financial audit regulations.

8. Data Security

We implement rigorous technical and organizational safeguards:

• All data transmissions between the mobile app, backend servers, and third-party APIs are encrypted using TLS 1.3 / HTTPS.
• Sensitive authentication tokens are stored securely in device hardware-backed keystores (Expo SecureStore / Android Keystore).
• Automated backups exclude sensitive user authentication credentials.

9. Children's Privacy

Cooveb Moments is intended for adult event planners and corporate clients (aged 18 and older). We do not knowingly collect or solicit personal information from children under the age of 13. If we discover that a child under 13 has provided personal information, we will delete it immediately.

10. Updates to This Privacy Policy

We may update this policy periodically to reflect changes in our app features or regulatory requirements. Material updates will be notified via in-app notices or on our website. The effective date at the top indicates the latest revision.

11. Contact & Data Protection Officer

For questions, feedback, or data privacy requests, contact us:

• Email: info@cooveb.com
• Website: https://www.cooveb.com/moments
• Registered Office: Cooveb Technologies, Durgai Ht, H.No.5168/1, S No.2 Bajar Peth, Chakan, Pune, Maharashtra 410501, India.