Terms of Service for Cooveb Moments

Effective Date: October 16, 2026
Application Name: Cooveb Moments
Application Package ID: com.cooveb.moments
Publisher: Cooveb Technologies ("Cooveb", "we", "our", or "us")
Contact Email: info@cooveb.com
Website: https://www.cooveb.com/moments

1. Acceptance of Terms

Welcome to Cooveb Moments. These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you", or "your") and Cooveb Technologies ("Cooveb", "we", "us", or "our") governing your access to and use of the Cooveb Moments mobile application (available on Google Play and Apple App Store), our websites (cooveb.com/moments), and associated event planning and gifting services (collectively, the "Platform").

By downloading, installing, accessing, or using the Platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, do not install or use the Platform.

2. Description of the Platform

Cooveb Moments is a marketplace and workflow coordination platform designed to help users plan meaningful occasions and send thoughtful gifts:

1. Event Discovery & Planning: Discover curated event packages by occasion, city, and venue type; compare offerings; and submit planning inquiries.
2. Direct Vendor Interaction & Quotations: Connect with independent third-party event organizers and venues via real-time chat, exchange media and voice notes, and receive structured quotations.
3. Moment Rooms & Invitations: Coordinate event schedules, send digital RSVP invitations to guests, and monitor guest responses in a dedicated workspace.
4. Cooveb Gifts: Order published gift hampers or submit custom corporate gifting briefs for physical delivery within India.

3. Account Registration & Security

• Account Eligibility: You must be at least 18 years of age and capable of entering into legally binding contracts to create an account and transact on Cooveb Moments.
• Accuracy of Information: You agree to provide true, accurate, and current information during registration and profile completion.
• Account Safeguarding: You are responsible for maintaining the confidentiality of your sign-in credentials and OTPs. You must notify us immediately at info@cooveb.com if you suspect unauthorized access to your account.

4. Bookings, Quotations & Payment Terms

A. Non-Binding Inquiries

Submitting an event inquiry or planning request through the App does not charge your payment method or confirm a venue reservation. All package details, availability dates, and customized additions are subject to vendor confirmation.

B. Quotations & Acceptance

When an event organizer or vendor submits an official in-app quotation for an event, you can review the itemized breakdown (service costs, catering, decor, logistics). Accepting a quotation in the App constitutes an agreement to proceed under the quoted terms.

C. Payment Processing for Physical Services & Goods

• Physical Goods & Services Exemption: All transactions on Cooveb Moments are for physical party organizing, in-person venue coordination, and tangible physical gift hampers. These are processed through our authorized payment gateway partner, Razorpay.
• Billing Information: Payments must be made using authorized payment instruments. Fraudulent transactions or unauthorized chargebacks will result in immediate account termination and legal reporting.
• Pricing & Taxes: All prices displayed in official quotations and gift checkout are shown in the applicable currency (such as INR) and include applicable statutory taxes (such as GST) unless stated otherwise.

5. User Conduct & Content Standards (UGC & Safety Policy)

Cooveb Moments provides messaging, photo sharing, and voice note tools to communicate with vendors and friends. To protect all platform participants, we enforce a strict Zero-Tolerance Policy against objectionable content, abusive behavior, and harassment in full compliance with Apple App Store Review Guidelines (Guideline 1.2) and mobile safety standards:

A. Prohibited Content & Behaviors (Zero Tolerance)

Cooveb maintains a zero-tolerance policy for objectionable or abusive content. You may NOT upload, send, or transmit any content that:

1. Is unlawful, defamatory, libelous, harassing, abusive, threatening, stalking, or discriminatory.
2. Contains sexually explicit material, non-consensual imagery, violence, hate speech, or promotes dangerous or illegal activities.
3. Violates intellectual property rights, copyrights, trademarks, or privacy rights of any third party.
4. Transmits spam, unsolicited promotions, phishing links, malware, or fraudulent payment schemes.
5. Involves off-platform solicitation aimed at bypassing platform fraud prevention and safety mechanisms.

B. In-App Reporting & Rapid Moderation (24-Hour Review SLA)

• Every conversation and user interaction in the App includes an immediate Report action.
• Users can flag any objectionable message, improper quotation, or abusive user/vendor directly.
• Our moderation team reviews flagged conversations and user reports within 24 hours. We reserve the absolute right to remove violating content, suspend vendor listings, and permanently terminate abusive accounts without prior notice.

C. In-App User Blocking

• Users have the right and ability to immediately Block any abusive or unwelcome user, organizer, or friend directly in the mobile application.
• When you block a user, communications from that user are immediately stopped, their profile and messages are hidden from your view, and the blocked user is prevented from contacting you on the Platform.

6. Physical Gifting, Deliveries & Cancellations

• Delivery Jurisdiction: Gift package delivery is currently available within serviceable postal codes across India.
• Shipping Addresses: You are solely responsible for ensuring the accuracy of recipient delivery addresses, state, contact names, and phone numbers. Cooveb and its logistics partners are not liable for delayed or returned shipments resulting from incorrect address information.
• Cancellations & Refunds:
  • Gift Orders: Once a personalized gift order enters the PREPARING or DISPATCHED status, custom items cannot be canceled. If a damaged or incorrect package is received, report the issue within 48 hours to info@cooveb.com with photo evidence for replacement or refund review.
  • Event Bookings: Cancellation terms for event organizer services depend on the specific terms agreed with the event organizer in the accepted quotation. Advance deposits may be subject to non-refundable expenses incurred by vendors (such as venue hold fees or custom rentals).

7. Account Deletion & Termination

• User Termination: You have the right to delete your Cooveb Moments account at any time directly in the mobile app (Profile → Privacy & Data → Delete account) or via our public deletion portal at https://www.cooveb.com/moments/account-deletion.
• Platform Termination: Cooveb reserves the right to suspend or terminate your account immediately if you breach these Terms, engage in fraud, or compromise platform safety.

8. Intellectual Property Rights

All trademarks, brand logos, UI designs, code, graphics, and documentation associated with Cooveb and Cooveb Moments are the exclusive intellectual property of Cooveb Technologies. You are granted a limited, personal, non-transferable license to use the mobile application solely for its intended personal and business event planning purposes.

9. Disclaimers & Limitation of Liability

• Independent Vendors: Event organizers, decorators, caterers, venues, and gift artisans are independent contractors and not employees or agents of Cooveb Technologies. While Cooveb vets organizers and maintains safety standards, Cooveb is not directly liable for the physical acts, omissions, or on-site negligence of third-party service providers.
• Service Availability: The Platform is provided on an "as is" and "as available" basis without warranties of uninterrupted uptime.
• Cap on Liability: To the maximum extent permitted by applicable law, Cooveb’s total cumulative liability for any claim arising out of or related to these Terms or the Platform shall not exceed the amount paid by you to Cooveb for the specific transaction giving rise to liability.

10. Governing Law & Dispute Resolution

These Terms shall be governed by, interpreted, and construed in accordance with the substantive laws of India. Any disputes, claims, or controversies arising from or relating to these Terms or your use of the Platform shall be subject to the exclusive jurisdiction of the competent courts in Pune, Maharashtra, India.

11. Contact Information

For legal inquiries, terms clarification, or customer support regarding Cooveb Moments, please contact:

• Support Email: info@cooveb.com
• Website: https://www.cooveb.com/moments
• Registered Address: Cooveb Technologies, Durgai Ht, H.No.5168/1, S No.2 Bajar Peth, Chakan, Pune, Maharashtra 410501, India.